No/wrong website focus – website either not focused on the customers needs or focused on the wrong things.
Poor layout – poorly organized webpage/website. No clear sense of order. Lack of clear prioritizing and decision making, probably a reflection of the organization.
Not easy to use – difficult to use website and website functions. Often these technical functions have the most sophisticated software known to man to do a particular function like buying a train ticket. They did not consider how real people actually want to use the website or website functions.